Refund Policy

This policy explains how refunds work for payments made through Founders Chat (the "Service"), operated by TenXAbility India Private Limited. All payments are processed through Razorpay.

1. Subscriptions

Subscription plans renew for the billing period you select. Cancelling a subscription stops the next renewal but does not refund the current, already-paid period. If we make an unauthorized or duplicate charge due to a technical error, we will refund it in full once verified.

2. Free Trial

If your plan includes a free trial, you will not be charged until the trial ends. You can cancel any time before the trial ends to avoid being charged.

3. Refund Processing Time

Approved refunds are issued to the original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank or card issuer.

4. How to Request a Refund

Email connect@10xability.com or message us on WhatsApp at +91 96489 52820 with your registered email and the transaction/invoice ID. We aim to respond within 2 business days.

5. Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision.

6. Contact

See our Contact Support page for all the ways to reach us.